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I took my car to Guanellas after I was in an accident. They took great care of me and my car! They handled all the insurance stuff, got me a rental car and fixed my car in a timely manner. I'm so happy with the repairs! My car looks like new 🙂 it was clean and polished when I picked it up. I would recommend Guanella auto body to everyone, they really know how to handle business and treat their customers right!
If you want your car fixed right, the first time, then bring it to Guanella. They worked on all of our family cars and I just picked up the 3rd one. It looks and drives like new. They're very trusting and really tell it to you straight. Our insurance company tried to steer us to go to one of their "recommend" shops. Guanella is independent and doesn't have any ties to insurance companies, so they fight for you and make sure the insurance company pays for the original factory parts - not some after-market parts that would compromise the safety of our cars. This is a family business so there's a good vibe to it - and if you check out the facility, it's clean and modern. I can't recommend them highly enough - they turned a real hassle into a positive experience.
I have used Guanella a few times within the last couple of years and the reason why I am such a loyal customer is because they are very upfront and honest and they have great work ethics. So today I took my mom in for some repair work done to her vehicle. Once again the customer service was outstanding. The two women in the front office were very informative, efficient, and kind. The office is always nice and clean and the care you receive here is always the best. They really go out of their way to make sure we have the best service and best quality of work done and I have never been unhappy with the results ever. I love it whenever they are done with the repair and damages, they also give us a car wash and so my vehicle always looks so new when I pick it up.
I would highly recommend Guanella Auto Body. My pearl white SUV was vandalized and when I got it back, it looked better that it did before it was vandalized. The paint was matched to perfection and they did a complimentary detail inside and out, it looked like a brand new vehicle!! They handled everything for me from dealing with the insurance company to having my Enterprise rental vehicle waiting for me when I dropped off for repairs, which made it so convenient. The estimator was very helpful in explaining the process in detail and assuring me that my vehicle would get done right. The front office staff was so friendly and helpful, greeted me when I walked in and entertained my child while I did the paperwork. This is a very kid friendly business, which as most moms out there know, that is an important quality of a business to have. To top it off, I got 15% back of the approved insurance estimate, they simply wrote me a check, that easy. I am so happy that I chose Guanella Auto Body!
Painting your bike or car is a very personal thing, pride demands the best. Here is where you get it. This is the second bike AutoBody and More has painted for me. I found they do outstanding work and pay meticulous attention to detail. Bryan Kinny's Black is one of a kind, so deep in color you would think you could reach right through the bike.Great job, great service and show quality!
They are amazing! Always made through their on their promises. Forever a customer!
I just got off of the phone with Diane, who took time out of her day to answer some questions for me even though my car is at a different body shop! She was able to add to the very helpful information I had been given by my body shop with regards to dealing with the insurance company and I couldn't be more grateful. Amazing friendliness, knowledge, and service and after that call I know I would feel 100% comfortable bringing my car to them in the future.Update 1/6/14 Talked to Diane again and thanks to a few more tips finally settled with the insurance company. Her advice directly saved me over $600. So grateful and totally recommend Guanella!
I have used them twice and both times I was very pleased with their efficiency and quality of work. They took care of everything for me from getting me a rental car , making the correct calls to the adjusters, fixing my vehicle , not bothering me , and giving my car am interior and exterior cleaning job. However , my only complaint is that they have a rude receptionist there. Not the taller, thinner one, she is actually very nice . The rude one is the shorter, chubbier one . She has bad customer service! But besides having one rude receptionist everything else about this place was great .
I have been a faithful customer of Guanella Auto Body over the past 15 years and have taken my cars to them for repairs ranging from my recent small fender bender to more significant body damage. If you are ever in need of auto body work this is the best shop in Sonoma County! I have received top notch customer service delivered by extremely knowledgeable staff, ease and convenience from the moment I called to the time I picked up my car, and the highest quality repair work with utmost attention to detail. And although this would be enough to make me a loyal customer, they are also a family owned business that has grown its roots here in our community. I hope you stay accident free, but if you ever are in the situation like I have been, I hope you trust your car in the expert hands of Guanella Auto Body!
Guanella Auto Body and Paint did a great job on my BMW. They were very courteous and finished ahead of schedule. They worked well with AAA and supplied a rental vehicle on site. I would highly recommend them.